ABOUT TRANSPORT, COMMISSIONING, TRAINING, WARRANTY, SERVICING
What is the warranty period you provide for your packaging machines? The warranty period is 6 months.
What happens when some part of the packaging machine is damaged within the warranty period? The defective part is immediately replaced by a new one, and for free.
Are spare parts included in the packaging machine delivery? Yes, tools and basic spare parts that wear out most by the operations are included in the packaging machine delivery. List of spare parts is mentioned in the technical manual.
Do you offer general overhaul for your older packaging machines? Yes. It is always necessary to contact the sales department; based on your information (what needs to be replaced, the serial number of packing machines, etc.) we will prepare a quotation. Packaging machine is then transported to the factory in China where the general repair is held.
How is the training of packaging machine operation handled? Free training takes place either in the factory of the manufacturer/supplier at the time of the packaging machine handover or in the production plant of the customer during the packaging machine installation.
Is the packaging machine installed by your service technicians after its delivery to the customer? Yes, if desired by the customer. Another option is the customer training at the manufactory plan in China (for free), then the installation may be handled by the customer.
Is a manual included in the packaging machine delivery? Yes, we provide Technical manuas and operating instructions and Electro manual,
If you need the price of the machine,please feel free to submit your inquiry, we will reply you with detail ASAP.